Return Policy

Note: We’re actively improving our returns and it’s still a work in progress. Thanks for your patience—please follow the steps below for now.

30-Day Satisfaction Guarantee

If your shoes aren’t right for you, return within 30 days of delivery for a refund to the original payment method.
Change-of-mind returns: we don’t provide a prepaid label—please use any carrier and keep the tracking.

How to Start a Return

Email umei3d@gmail.com (or call 888-269-5321) with your order #, a short reason for return, and photos/videos for defects.
We’ll reply with approval and instructions.

Where to Send Returns

UMEI Returns
520 Jacaranda Pl, Fullerton, CA 92832

Refunds

Issued after we receive and inspect your return.

Processing time: 5–7 business days for your bank to post the refund once approved.

Thanks for helping us improve. Your feedback on fit and comfort guides our next print run.