UMEI Return Policy

Note: We’re actively improving our returns and it’s still a work in progress. Thanks for your patience—please follow the steps below for now.

30-Day Satisfaction Guarantee

If your shoes aren’t right for you, return within 30 days of delivery for a refund to the original payment method.
Change-of-mind returns: we don’t provide a prepaid label—please use any carrier and keep the tracking.

How to Start a Return

Email umei3d@gmail.com (or call 888-269-5321) with your order #, a short reason for return, and photos/videos for defects.
We’ll reply with approval and instructions.

Where to Send Returns

UMEI Returns
520 Jacaranda Pl, Fullerton, CA 92832

Refunds

• Issued after we receive and inspect your return.

• Processing time: 5–7 business days for your bank to post the refund once approved.

Thanks for helping us improve. Your feedback on fit and comfort guides our next print run.